Social enterprise using sentiment analysis at call centre among 30 winners of SME AI Impact Awards
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TheStraitsTimes
Singapore
1h
Social enterprise using sentiment analysis at call centre among 30 winners of SME AI Impact Awards
SINGAPORE – Whenever a customer calls a contact centre run by social enterprise Agape Connecting People, the operator already has a good idea of the customer’s emotions and how to conduct the conversation. This real-time sentiment analysis done through artificial intelligence helps the operator to »»»
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